A & R Appliance Repair Inc. at 1817 North Helm Avenue #103, Fresno, California.

So lets start off with we did our first warranty repair for our washer, no problem worked just fine. Then we called in about the dryer and the company Warrentec sent out A&R appliance repair same as the first time. They came dismantled the machine and said they needed to order a control panel cause that was bad and said they would call to schedule to install it. A week later I called for status of the part and the girl working the phones stated they were coming on Wednesday afternoon (we were never informed.) I told the girl that was fine someone would be at the hospital where we work. Then I called on Thursday because the dryer still was not working. The girl working the phones then stated that she could get a tech out Monday afternoon (mind you the first part already took forever our pet hospital was out of laundry) I complained and tried to get sooner but we just dealt with it in the end. Then the girl working that day gets a call from the tech and he says he ins't coming that he has to order some coils. HOW DID HE KNOW WE NEEDED COILS ALL THE SUDDEN AND WHY WERE THEY NOT ORDERED THE FIRST TIME. So then when I get back from my sick leave today I called and clearly pointed that out to the girl at A&R appliance. She said she would call back. I then called warranty again and then waited hours and called her back. She finally called me back 5 hours later and said that the service tech did come out because how else would he know to order coils (thats what I wanted to know) Then she said that when he came back to order coils the manager told him not to and reported to warrentec on Monday. I asked her why and she said she was unable to tell me that and to call warrentec. WHY COULDN'T SHE TELL ME THE REASON?? So I call Warrentec and they stated that A&R repair just reported in about a half hour prior to me calling them stating that they noticed we had a residential warranty instead of a commercial warranty. The doctor I work for was not offered a different option when being sold (YES WE ARE GETTING A REFUND) So A&R failed to come though and then to cover them selves told us we were liars (we have camera proof they never came) and that the situation has been handled since Monday. I had talked to Warrentec this morning and they didn't have the update till I called the second time and they said it had just been reported. They decided to cover themselves we would be the liar and thats cool. Clearly we don't need those kinds of people working on our machine. Then A&R stated that they wanted us to cover the cost of their people coming out for both machines and that we were responsible for pulling out the parts and giving them back to them (OF COURSE THE WARRANTY PEOPLE PUT A STOP TO THAT THANK GOODNESS)
LIARS, CROOKS, AND I AM NOT THE ONLY REVIEW TO PROVE THAT THEY NEED TO FIGURE STUFF OUT.
I still have a broken dryer at a busy animal hospital and We are going to have our staff leave on business hours when we need them to go to a laundromat. UNACCEPTABLE!!

I submitted a complaint with American Home Shield (Insurance agency) for the repair of my dryer at home in September. After the initial diagnosis of the issue with my dryer, it took the tech that was sent out 3 weeks to attempt to fix my dryer, and as of this date still has not diagnosed the problem with my dryer correctly. In the 4 scheduled appointments with this company, they showed up late every time or did not show up. Each time I, or a family member took time off to meet with these people and they showed up late or not at all. After each appointment, they had not fixed my dryer because what they originally thought what the problem was, happened to be something else. When I would call the main office to get an explanation for the horrible service, they either didn't answer the phone or they would give me some excuse like, "Sorry, our system was down." I would ask for a manager to speak with, they would say, "She's not here right now, in fact she will be out all week. You can leave her a voicemail." Did I get a call back from the Manager? NOPE! I had to call again in order to speak with her. All of this happened over a 3-4 week period of time, all in which they still could not fix the dryer.

I ended up getting another opinion from AHS and they sent out another service provider, which took one visit to fix my dryer. One! All I did was have a conversation over the phone with the gentleman about my dryer issue, set up an appointment and that was it. The technician showed up on time, fixed my dryer and was out of my house in 90 minutes. Dryer is working!!!!! Jerry & Michael's Appliance Rocks!!!!

DO NOT USE A&R APPLIANCE!!! If I could give it 0 star I would. Worthless!!!