Kay Jewelers at 627 East Shaw Avenue, Fresno, California.

I would leave ZERO stars if possible! Purchased a new very expensive watch from their Las Vegas store with the understanding that if it did not suite me I could easily exchange it at any Kay Jewelers near my home. At the time of purchase the sales associate sized the watch and then re-packed it in its original box so i could pack it safely in my luggage for the trip home. It was a very technologically sophisticated watch so 10 days later, having never worn the watch I decided to exchange it for a more conventional style. The Kay jeweler near my home town refused to exchange. At first they tried to tell me I had bought the watch from an outlet, then when they read the original receipt they said they could not accept it because they do not carry that model at their location, then the manager told me they could not accept it because it had been sized (link removed). When I explained to the manager that it had been sized by a Kay employee, with the original link still in the box, the manager still refused and directed me to call customer service. I called - they do not understand the meaning of customer service- will not over turn or do anything to assist stating it is at the discretion of the store manager. After several calls i was told to call MARIE MENDEZ for assistance. After several voice mails she has not once tried to call me back. The reviews are correct ONCE KAY GETS YOUR MONEY THEY DONT CARE! SHOP ANYWHERE BUT KAY'S!!!